FDCD | BSCOC | TURABIFY: Do Work That Matters

Welcome to our team!

We are thrilled you’re here, we are on a mission to deliver exceptional dental care with compassion, clinical excellence, and a culture of respect, honesty, and inclusion — regardless of payer. We do not just serve the system — we serve the person. We believe that incredible things happen when you bring together diverse, passionate people and give them the freedom to innovate.

Why You’ll Love Working Here

We know you have choices about where to bring your talents. Here is why our team chooses us:

Growth-First Culture: We don't just hire for what you can do today; we invest in who you want to become tomorrow. Through direct professional mentoring, clear milestones, and leadership development, you will have the autonomy to truly own your career path.

Impact from Day One: No cogs in a machine here. Every team member has a voice. Your work will directly shape our patient experience, our culture of abundance, and our future as we work toward building twelve dental practices in ten years.

Balance over Burnout: We work hard because we love what we do, but we value life outside the office just as much. We support our team with consistent scheduling across our six-day operation, comprehensive training, and a genuine focus on well-being.

A Community, Not Just a Workplace: We are a collaborative, inclusive, and transparent team built on core values of consistency, execution, and service. We celebrate our wins together, face operational challenges openly, and maintain an environment rooted in mutual respect.

Ready to build something great?

Explore our open roles below. If you don't see a perfect match right now but love our mission, drop us your resume anyway — we are always looking for exceptional people who take initiative and love to serve their community.

A Community, Not Just a Workplace: We are a collaborative, inclusive, and transparent team. We celebrate our wins together, learn from our challenges together, and have a lot of fun along the way.

Ready to build something great?

Explore our open roles! If you don't see a perfect match right now but love our mission, drop us your resume anyway at [email protected]! We are always looking for exceptional people!

Front Desk Dental Receptionist (With Weekly Bonus Potential)

Franklin, OH

Full Time

Front Office

Entry Level

Job Title: Front Desk Dental Receptionist (With Weekly Bonus Potential)
Company: Franklin Dental Care and Dentures LLC Location: 314 S River St, Franklin, OH 45005 (On-site) Base Pay: $18.00 / hour starting + Weekly Performance Bonuses (Up to $250/week)
Job Type: Full-time

Position Overview

Are you an energetic, highly organized customer service professional who loves welcoming patients and keeping a busy office running smoothly? Franklin Dental Care and Dentures is looking for a vibrant Front Desk Receptionist to join our team in Franklin, Ohio!

As the first face and voice our patients see and hear, you play a vital role in creating a warm, stress-free experience. We operate a fast-paced, high-volume clinic specializing in general family dentistry, dentures, Medicaid, and cash/fee-for-service options.

We offer a competitive base rate of $18.00 per hour, plus an exciting incentive structure where you can earn up to an additional $250 per week in performance bonuses by helping us meet key clinic metrics, keep patient schedules full, and collect payments efficiently!

What You Will Do (Key Responsibilities)

Patient Greeting & Check-In: Warmly welcome patients as they arrive, verify demographic information, check them in accurately, and ensure a seamless, minimal-wait flow into our treatment rooms.
Phone Triage & Scheduling: Manage multi-line phones with enthusiasm—scheduling appointments, confirming visits, answering patient inquiries, and optimizing the daily clinical schedule to maximize practice capacity.
Insurance & Medicaid Verification: Check patient eligibility for Medicaid managed care plans and private insurance prior to appointments to ensure seamless claim filing.
Payment Collection & Financial Transparency: Collect co-pays, cash payments, and patient balances at check-in/check-out. Clearly and empathetically explain fee structures and payment plans to our self-pay (cash) patients.
Front Office Maintenance: Maintain a clean, organized, and welcoming reception area while managing patient intake forms, digital records (Dentrix/Open Dental), and daily end-of-day ledger balancing.

Qualifications & Requirements

Customer Service Excellence: Minimum 1–2 years of experience in a front desk, reception, or customer service role (dental or medical office experience is a massive plus!).
Tech & Software Savvy: Comfortable using computer systems, multi-line phone setups, and digital scheduling/dental software (e.g., Dentrix)
Communication & Empathy: Excellent verbal and written communication skills with a compassionate, non-judgmental attitude toward patients of all backgrounds.
Multi-Tasking Under Pressure: Ability to manage a busy lobby, ring phones, and handle patient paperwork simultaneously without losing your cool or attention to detail.
Reliability: High level of dependability and punctuality to ensure our doors open on time for our morning patients.

Why Join the Franklin Dental Team?

Great Earning Potential: Earn a solid $18.00/hr base pay with realistic weekly bonus incentives that can add up to $13,000 extra per year ($250/wk)!
Upbeat Team Environment: Work alongside a supportive team that values hard work, clear communication, and community care.
Direct Impact: Be the heartbeat of a practice dedicated to giving local families access to reliable, affordable dental care.

To Apply

Please submit your resume directly through JazzHR. Make sure to highlight any prior experience you have with dental/medical front office software, insurance verification, or customer service!

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At check-out, you will frequently collect co-pays or upfront payments from Medicaid and cash-pay patients. How do you handle discussing out-of-pocket balances with patients in a way that is clear, professional, and empathetic?*

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